The most common word heard in the shop on a daily basis is probably "Brad!" Brad holds most of the answers to our questions because he's where each order starts and ends. He's the shipping and receiving manager here at Jupmode; he organizes every order that comes in and makes sure it ends up in the right place. He also burns and cleans screens, figures out what needs to get ordered, steps in when needed in production, and is constantly defending the Cleveland Browns (which is in itself a full time job.) Our shop wouldn't be able to run without him!